Kliniklerimizi y\u00f6netirken en s\u0131k duydu\u011fum c\u00fcmlelerden biri \u015fu:<\/p>\n
\u201cPersonelimiz asl\u0131nda \u00e7ok iyi ama bir t\u00fcrl\u00fc d\u00fczen kuram\u0131yoruz.\u201d<\/p>\n
Bu c\u00fcmle \u00e7o\u011fu zaman bir insan problemi gibi g\u00f6r\u00fcn\u00fcr.
\nAma sahada g\u00f6rd\u00fc\u011f\u00fcm\u00fcz tablo \u00e7o\u011funlukla farkl\u0131d\u0131r.<\/p>\n
Sorun \u00e7o\u011fu zaman insan de\u011fil, sistemsizliktir.<\/p>\n
\u00c7\u00fcnk\u00fc iyi niyetli ve \u00e7al\u0131\u015fkan bir ekip bile, net tan\u0131mlanmam\u0131\u015f bir sistemin i\u00e7inde uzun s\u00fcre verimli \u00e7al\u0131\u015famaz.<\/p>\n
Bir klinikte s\u00fcre\u00e7ler tan\u0131ml\u0131 de\u011filse, g\u00f6rev s\u0131n\u0131rlar\u0131 net de\u011filse ve i\u015fler ki\u015filere ba\u011fl\u0131 ilerliyorsa; en iyi ekip bile bir s\u00fcre sonra yorulmaya ba\u015flar.<\/p>\n
Bu noktada ortaya \u00e7\u0131kan sorunlar genellikle birbirine benzer:<\/p>\n
Randevu s\u00fcre\u00e7leri aksar.
\nHasta geri d\u00f6n\u00fc\u015fleri gecikir.
\nFinansal takip da\u011f\u0131l\u0131r.
\nEkip i\u00e7inde g\u00f6r\u00fcnmeyen bir stres olu\u015fur.<\/p>\n
Ve \u00e7o\u011fu zaman bu durum \u201cpersonel problemi\u201d olarak yorumlan\u0131r.<\/p>\n
Oysa ger\u00e7ekte ya\u015fanan \u015fey \u00e7ok daha basittir:<\/p>\n
Sistemin eksikli\u011fi.<\/p>\n
Bir i\u015fin kimin sorumlulu\u011funda oldu\u011fu net de\u011filse, o i\u015f \u00e7o\u011fu zaman sahipsiz kal\u0131r.
\nBir s\u00fcre\u00e7 nerede ba\u015fl\u0131yor ve nerede bitiyor bilinmiyorsa, i\u015fler ki\u015fisel \u00e7abalarla y\u00fcr\u00fct\u00fclmeye \u00e7al\u0131\u015f\u0131l\u0131r.<\/p>\n
Bu durum k\u0131sa vadede i\u015fleri y\u00fcr\u00fct\u00fcyor gibi g\u00f6r\u00fcnse de uzun vadede s\u00fcrd\u00fcr\u00fclebilir de\u011fildir.<\/p>\n
G\u00fc\u00e7l\u00fc ekiplerin \u00e7al\u0131\u015ft\u0131\u011f\u0131 kliniklerde ise tablo farkl\u0131d\u0131r.<\/p>\n
Orada herkes \u00fc\u00e7 \u015feyi \u00e7ok net bilir:<\/p>\n
* Hangi i\u015ften sorumlu oldu\u011funu
\n* Hangi noktada destek vermesi gerekti\u011fini
\n* S\u00fcrecin nerede ba\u015flad\u0131\u011f\u0131n\u0131 ve nerede tamamland\u0131\u011f\u0131n\u0131<\/p>\n
Bu netlik ekip i\u00e7inde g\u00fcven olu\u015fturur.
\nVe g\u00fcven, g\u00fc\u00e7l\u00fc bir organizasyonun en \u00f6nemli yap\u0131 ta\u015flar\u0131ndan biridir.<\/p>\n
Klinik y\u00f6netiminde d\u00fczen \u00e7o\u011fu zaman b\u00fcy\u00fck de\u011fi\u015fimlerle kurulmaz.<\/p>\n
\u00c7o\u011fu zaman k\u00fc\u00e7\u00fck ama kritik \u00fc\u00e7 ad\u0131mla ba\u015flar:<\/p>\n
S\u00fcre\u00e7lerin yaz\u0131l\u0131 hale getirilmesi,
\nRol ve sorumluluklar\u0131n netle\u015ftirilmesi,
\nVe d\u00fczenli takip mekanizmas\u0131n\u0131n kurulmas\u0131.<\/p>\n
Bu \u00fc\u00e7 ad\u0131m at\u0131ld\u0131\u011f\u0131nda ekip i\u00e7indeki belirsizlik azal\u0131r, ileti\u015fim g\u00fc\u00e7lenir ve i\u015fler daha \u00f6ng\u00f6r\u00fclebilir hale gelir.<\/p>\n
Belki de klinik y\u00f6netiminde en \u00f6nemli fark\u0131ndal\u0131k \u015fudur:<\/p>\n
Bir ekip iyi ya da k\u00f6t\u00fc oldu\u011fu i\u00e7in de\u011fil,
\niyi bir sistem i\u00e7inde \u00e7al\u0131\u015ft\u0131\u011f\u0131 i\u00e7in g\u00fc\u00e7l\u00fc hale gelir.<\/p>\n
Ve s\u00fcrd\u00fcr\u00fclebilir ba\u015far\u0131 \u00e7o\u011fu zaman insanlar\u0131n \u00e7abas\u0131ndan de\u011fil,
\ndo\u011fru kurulan bir sistemden do\u011far.<\/p>\n","protected":false},"excerpt":{"rendered":"
Kliniklerimizi y\u00f6netirken en s\u0131k duydu\u011fum c\u00fcmlelerden biri \u015fu: \u201cPersonelimiz asl\u0131nda \u00e7ok iyi ama bir t\u00fcrl\u00fc d\u00fczen kuram\u0131yoruz.\u201d Bu c\u00fcmle \u00e7o\u011fu zaman bir insan problemi gibi g\u00f6r\u00fcn\u00fcr. Ama sahada g\u00f6rd\u00fc\u011f\u00fcm\u00fcz tablo \u00e7o\u011funlukla farkl\u0131d\u0131r. Sorun \u00e7o\u011fu zaman insan de\u011fil, sistemsizliktir. \u00c7\u00fcnk\u00fc iyi niyetli ve \u00e7al\u0131\u015fkan bir ekip bile, net tan\u0131mlanmam\u0131\u015f bir sistemin i\u00e7inde uzun s\u00fcre verimli \u00e7al\u0131\u015famaz. […]<\/p>\n","protected":false},"author":17,"featured_media":674,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operasyon-yonetimi"],"acf":[],"_links":{"self":[{"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/posts\/648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/comments?post=648"}],"version-history":[{"count":1,"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/posts\/648\/revisions"}],"predecessor-version":[{"id":649,"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/posts\/648\/revisions\/649"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/media\/674"}],"wp:attachment":[{"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/media?parent=648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/categories?post=648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/allforclinics.com\/allforclinicsacademy\/wp-json\/wp\/v2\/tags?post=648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}